Customer Service Skills are Lacking in America---Businesses Should Train Employees

Customer Service Training

Three little words, Customer Service Training, that would benefit Corporations, Businesses large or small, Department Store, Malls, Telephone Communications, Small Service Companies, our Government Agencies, (If you have ever call 1600 Pennsylvania Ave.) then you know what I am speaking about) Doctors Offices, Hospital, andy Health Services would benefits from Customer Service Training.

Now, that the Holidays are facing so many Americans, it is important for the businesses to have their customer service employees trained and ready for the public. Why?

Because after researching the issue of poor customer service, I found that about 65 % of customers who are dissatisfied with the services they received in department stores, just walked out.

And if you have ever walked out of a business it leaves a bad reference in your mind, and you probably will never return. This could be one of the main reasons that retail profits are down so much of the time. That is 65% of the customers, which does not surprise me. Because this is one great reason I shop online.

I know how to treat people with common decency, respect, kindness and the ability to listen while they vent their complaints, in person or on the phone. My very first job was with Southern Bell, and I received excellent training in customer service, where I learned how to put a smile in my voice, and these lessons I have used with for years. I used them when I taught phonics to children, when I worked with a large insurance corporation and when I worked as an executive accounts specialist.

One must watch their body language, as well as, keeping a pleasant voice while talking to a customer, make eye contact and listen to their issues. When they are finished talking, then explain what you can do to make it right, and if that is not to their satisfaction; then you ask what you can do to make it right.

Please remember, the poorest looking person deserves your service and respect as well as the affluently dressed person, everyone is treated equally with decency and respect. Never judge someone by what they wear, as I have seen clerks ignore people because they were not dressed well.

When I walk into a store my radar turns on to scam anyone who is giving poor customer service, as this is my biggest pet peeve.

This also applies to Owners, Managers, Supervisors and any key employees who are in contact with the public. I watched a store manager in a very popular store being impatient with an elderly customer, as she tried to explained to him her issue, but he would not let her talk, as he kept spouting off the rules of the company.

I would have fired that man in a second. However, when I got home I sent the home office an email, and gave them a piece of my mind. (I suppose that is why my grandmother called me her little spitfire.) This is how I fight back for the injustice done to anyone I see as I go about my life. It is not right, and the businesses profits will be poor as long as they do nothing or very little about it.

So, the bottom line is--- you never know who is watching as you apply your Customer Service Skills on customers.

Remember, it is the backbone of a business to have good Customer Service training for anyone in contact with the public.

© BEPH 2011

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Customer Service Training in America